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- CAN USING HAPPY PRINTER COMPATIBLE CARTRIDGES DAMAGE MY PRINTER?
- WILL USING ONE OF YOUR NON ORIGINAL CARTRIDGES INVALIDATE MY PRINTERS WARRANTY?
- WILL THE PRINT LIFE BE AS LONG AS ORIGINAL CARTRIDGES
- WILL THE PRINT QUALITY BE EQUIVALENT TO ORIGINAL CARTRIDGES?
- MY PRINTER CAN’T RECOGNISE THE CARTRIDGE OR COMES UP WITH AN ERROR MESSAGE
- AFTER INSTALLING MY CARTRIDGE I GET A WARNING SAYING THAT IT IS NOT AN ORIGINAL PRODUCT
- I HAVE INSTALLED THE INK CARTRIDGES BUT WHEN I PRINT, THE PAGES COME OUT BLANK!
- COLOURS ARE PRINTING IN THE WRONG COLOUR WHEN I PRINT A PAGE.
- MY PRINT HAS FAINT WHITE LINES GOING THROUGH IT!
- HOW DO I PERFORM A CLEANING CYCLE?
- COMPATIBILITY OF EPSON CARTRIDGES T0711, T0712, T0713, T0714 – T0801, T0802, T0803, TO804, T0805, T0806
- HOW DO I FIND OUT WHEN MY EPSON PRINTER WAS MANUFACTURED?
- ERROR WITH EPSON CARTRIDGES T0711, T0712, T0713, T0714 – T0801, T0802, T0803, TO804, T0805, T0806
- V4 (Version 4) CARTRIDGES – NOT RECOGNISED ERROR.
- WHEN USING YOUR LATEST VERSION CARTRIDGE THE INK MONITOR FUNCTION FOR THAT CARTRIDGE STOPS WORKING
- EVERY TIME I PRINT, I GET A WARNING ABOUT USING COMPATIBLE CARTRIDGES
- WHAT IS THE SHELF LIFE OF YOUR CARTRIDGES?
- MY PRINTER LOADS SEVERAL SHEETS OF PAPER AT A TIME
- WHEN I INSTALLED MY CARTRIDGE INTO MY PRINTER IT WAS TAKING A LONG TIME TO INITIALISE SO I TURNED IT OFF. I NOW ONLY GET BLANK PRINTS
- CAN USING HAPPY PRINTER COMPATIBLE CARTRIDGES DAMAGE MY PRINTER?
Our cartridges are manufactured to meet or exceed original cartridges.
By using our cartridges you are assured that your printer is using one of the highest quality premium compatible print cartridges available.
All our cartridges are manufactured from all new components to ISO 9001 BSI standards.
Our cartridges are also tested to the highest degree and only high quality inks are used in the production process.
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- WILL USING ONE OF YOUR NON ORIGINAL CARTRIDGES INVALIDATE MY PRINTERS WARRANTY?
The use of our compatible inkjet cartridges and supplies does not invalidate your printer warranty
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- WILL THE PRINT LIFE BE AS LONG AS ORIGINAL CARTRIDGES
Yes, in some cases the print life of our cartridges can exceed the life of an original cartridge.
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- WILL THE PRINT QUALITY BE EQUIVALENT TO ORIGINAL CARTRIDGES?
Yes, because only high quality inks are used in the manufacturing process. Research and development department have also taken saturation, and colour tests. You can be certain that your prints will appear to be at least equivalent to that of the original cartridges.
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- MY PRINTER CAN’T RECOGNISE THE CARTRIDGE OR COMES UP WITH AN ERROR MESSAGE
First of all make sure you have removed any clip protectors and tear off strips. Ensure that the cartridge is seated correctly, you will normally hear a click as it clicks into position. Remove and re-install the cartridge until the printer recognises it. If this doesn't work, turn off your printer and re-boot your computer, then turn the printer on again.
Also see FAQ 13 below if applicable - ERROR WITH EPSON CARTRIDGES T0711, T0712, T0713, T0714 – T0801, T0802, T0803, TO804, T0805, T0806
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- AFTER INSTALLING MY CARTRIDGE I GET A WARNING SAYING THAT IT IS NOT AN ORIGINAL PRODUCT
Sometimes when a compatible cartridge is fitted, you may get a warning saying that it is not an original cartridge. You are then given the option to continue or accept the cartridge. Click continue or yes accept the cartridge.
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- I HAVE INSTALLED THE INK CARTRIDGES BUT WHEN I PRINT, THE PAGES COME OUT BLANK!
It is important to store your cartridges in the upright position. If you installed your cartridge immediately after receiving it we would recommend letting it settle in it’s normal print position for 24 hours prior to use.
The most common cause of a blank page been produced when trying to print, is that the ‘Tear off Strip’ has not been removed from the cartridge prior to installation. If it has already been removed perform a print test to see what the problem is, a couple of head cleaning cycles will normally return things back to normal. If you did forget to remove the ‘Tear off Strip’ you may have problems getting the ink back into the print head. Perform one head cleaning cycle then leave overnight, then perform a print test and further cleaning cycles if required.
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- COLOURS ARE PRINTING IN THE WRONG COLOUR WHEN I PRINT A PAGE.
Most print heads have a series of tiny holes through which ink has to pass. Should any of these become blocked you can experience colours that are printed incorrectly throughout your printout. Performing a print test will normally confirm this, then perform as many cleaning cycles as necessary to clear the problem.
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- MY PRINT HAS FAINT WHITE LINES GOING THROUGH IT!
Most print heads have a series of tiny holes through which ink has to pass. Should any of these become blocked you will experience faint white lines throughout your printout. Performing a print test will normally confirm this, then perform as many cleaning cycles as necessary to clear the problem.
It is important to store your cartridges in the upright position. If you installed your cartridge immediately after receiving it we would recommend letting it settle in it’s normal print position for 24 hours prior to use
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- HOW DO I PERFORM A CLEANING CYCLE?
Select PRINTERS AND FAXES in your windows control panel.
Perform a Single Right Mouse click on the printer.
In the small pop-up window select PROPERTIES.
Click on the MAINTENANCE tab. – Sometimes you may have to navigate to this – It is commonly found under PRINTING PREFERENCES.
Click on HEAD CLEANING and perform the head cleaning cycle.
After each head cleaning cycle, print the test pattern to see if your head is clear.
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- COMPATIBILITY OF EPSON CARTRIDGES T0711, T0712, T0713, T0714 – T0801, T0802, T0803, TO804, T0805, T0806
We have various versions of these cartridges. Please make sure that you purchase the correct version:
V1 (Version 1) should work with all printers manufactured before April 2007.
V4 (Version 4) should work with all printers.
Please see the FAQ 12 below to find out when your printer was manufactured.
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- HOW DO I FIND OUT WHEN MY EPSON PRINTER WAS MANUFACTURED?
On the underneath of your Epson printer you will see 3 or 4 small dials moulded into the plastic, later printers have 4 dials in a line.
There is an arrow in each dial pointing to the relevant number.
There are only 2 dials that are important. These tell you the year and month of manufacture.
Dial 1 is filled with 2 digit numbers (for example 06 07 08 09 etc.) this is the year.
Dial 2 is filled with digits from 1 through to 12, this is the month.
The remaining dials let you know the day of the month (01 for the first day of the month, 18 for the 18th, 30 for the 30th etc.)
For example the dial that has the numbers 0 through to 3 is the first digit of the day and the other dial that has the numbers 0 through to 9 is the second digit of the day.
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- ERROR WITH EPSON CARTRIDGES T0711, T0712, T0713, T0714 – T0801, T0802, T0803, TO804, T0805, T0806
We have various versions of these cartridges. Please make sure you have purchased the correct version,
V1 (Version 1) should only work with printers manufactured before April 2007.
V4 (Version 4) should work with all printers.
Please see the FAQ 12 above to find out when your printer was manufactured.
If you have definitely purchased the correct cartridges see FAQ 5 above or See FAQ 14 below for V4 (Version 4) Cartridges – Not Recognised error.
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- V4 (Version 4) CARTRIDGES – NOT RECOGNISED ERROR.
Epson obviously want you to purchase their cartridges. So now on the latest printer models the Ink Monitor function has been disabled when using compatible cartridges. The good news is that it still works in a different way when using our cartridges.
For those of you that didn’t know, there is no mechanical link between the cartridge Chip that powers the Ink Monitor, and the actual ink level in the ink chamber of the cartridge. The printer simply diagnoses what’s been printed and calculates how much ink is been used.
When using one of our cartridges the printer does the same thing. Even though the Ink Monitor is not been shown it is still calculating when the cartridge should be empty. But when empty, instead of telling you to change the cartridge the printer shows a ‘Not Recognised’ error.
So to summarise when the Not Recognised error is displayed after the cartridge has been in use will normally mean it is empty.
Please Note: When using our Ink Tanker range they hold either 3.45 or 2.56 more times ink than a standard cartridge. The printer is calibrated for standard capacity cartridges and does not expect the cartridge to hold so much ink. So the first time you get this warning your cartridge will not be empty, so if you still have ink in the cartridge you simply need to reset the chip.
To do this just remove and replace the cartridge (as you would when replacing an empty cartridge) and the chip will be reset (you do not need to separate the cartridge).
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- WHEN USING YOUR LATEST VERSION CARTRIDGE THE INK MONITOR FUNCTION FOR THAT CARTRIDGE STOPS WORKING
Epson obviously want you to purchase their cartridges. So now on the latest printer models the Ink Monitor function has been disabled when using compatible cartridges. The good news is that it still works in a different way when using our cartridges.
For those of you that didn’t know, there is no mechanical link between the cartridge Chip that powers the Ink Monitor, and the actual ink level in the ink chamber of the cartridge. The printer simply diagnoses what’s been printed and calculates how much ink is been used.
When using one of our cartridges the printer does the same thing. Even though the Ink Monitor is not been shown it is still calculating when the cartridge should be empty. But when empty, instead of telling you to change the cartridge the printer shows a ‘Not Recognised’ error.
So to summarise when the Not Recognised error is displayed after the cartridge has been in use will normally mean it is empty.
Please Note: When using our Ink Tanker range they hold either 3.45 or 2.56 more times ink than a standard cartridge. The printer is calibrated for standard capacity cartridges and does not expect the cartridge to hold so much ink. So the first time you get this warning your cartridge will not be empty, so if you still have ink in the cartridge you simply need to reset the chip.
To do this just remove and replace the cartridge (as you would when replacing an empty cartridge) and the chip will be reset (you do not need to separate the cartridge).
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- EVERY TIME I PRINT, I GET A WARNING ABOUT USING COMPATIBLE CARTRIDGES
To stop this message simply disable the ink monitor on your computer. The printer should still tell you when a cartridge is empty
Select PRINTERS AND FAXES in your windows control panel. Perform a Single Right Mouse click on the printer. In the small pop-up window select PROPERTIES. Click on the MAINTENANCE tab. – Sometimes you may have to navigate to this – It is commonly found under PRINTING PREFERENCES. Click on SPEED & PROGRESS and tick the box next to DISABLE EPSON STATUS MONITOR. Click OK to save this setting.
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- WHAT IS THE SHELF LIFE OF YOUR CARTRIDGES?
Our cartridges have a shelf life of approximately 2 years when the vacuum bag has remained intact.
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- MY PRINTER LOADS SEVERAL SHEETS OF PAPER AT A TIME
Only load the recommended amount of paper and always make sure that you fan the paper before putting it into the tray. If your printer has a paper thickness setting, please make sure that the paper thickness on the machine is set correctly.
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- WHEN I INSTALLED MY CARTRIDGE INTO MY PRINTER IT WAS TAKING A LONG TIME TO INITIALISE SO I TURNED IT OFF. I NOW ONLY GET BLANK PRINTS
When you install any new cartridge you must allow the printer to initialise. This allows ink to pass into the print head.
The most common cause of a blank page been produced when trying to print, is that the ‘Tear off Strip’ has not been removed from the cartridge prior to installation. If it has already been removed perform a print test to see what the problem is, a couple of head cleaning cycles will normally return things back to normal. If you did forget to remove the ‘Tear off Strip’ you may have problems getting the ink back into the print head. Perform one head cleaning cycle then leave overnight, then perform a print test and further cleaning cycles if required.
It is important to store your cartridges in the upright position. If you install you’re cartridge immediately after receiving it we would recommend letting it settle in it’s normal print position for 24 hours prior to use.
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